Apology Letter Format | Samples With Examples

We might express regret for a previous action or behavior by apologizing. An apology letter format is a written declaration of admission of guilt or mistake and a request for forgiveness for past transgressions such as malfeasance, misunderstandings, and misbehavior.

Firstly, Writing an apology letter format is necessary to mend damaged relationships and trust between two parties. These parties might be friends, coworkers, superiors, clients, customers, wives, boyfriends, girlfriends, etc. Secondly, Apologizing is thought to be a brave act, making it not at all simple; in fact, However, it is said to take art and knowledge as well. Due to a number of factors, including attitude, rudeness, subpar service, delayed delivery, etc., it is extremely difficult to apologize and express regret for mistakes.

Also, see – Email Writing Format

Format for Formal Official & Professional Apology

Firstly, An email or letter can be used as a medium of communication in these circumstances, but great care and formalities should be taken when composing it. Secondly, An apology in any business is considered to be a formal and professional apology. However, Must be expressed in proper English, politely asking for forgiveness and forgetfulness in order to restore harmony to the relationship.

Tips to write a professional apology Letter or email message:

  1. Write for seeking forgiveness
  2. Accept his or her mistake without hesitation
  3. Highlight/describe the situation or condition appropriately
  4. Provide possible solutions for the mistake committed
  5. Provide assurance to the client that this mistake will not be repeated

Apology Letter Format | Bad Behaviour






Subject: Email apology for inappropriate behavior

Dear Sir,

I am sorry to write to you to apologize for my inappropriate behavior, with all due respect and my humble submission. I never imagined that I would experience a day like this in my life when you and other excellent employees of our magnificent firm would witness me losing control. There were numerous things that made me angry. I’ve been dealing with some family issues, and the stress of that, along with the stress of the upcoming special meeting, left me feeling quite uneasy. I sincerely apologize for my harsh behavior. I am fully aware that my poor reputation is solely my fault in this situation.

Even though my mistake may be beyond forgiveness, I truly apologise to you and the rest of our team. I’m hoping that this letter may help you improve your bad opinion of me and give me another chance to win your heart.

Yours truly,


Apology Letter Format | Apology Email Letter to Customer


To: Customer email address

(Use the Email Id of the Contact Person or the Decision Maker)

Sub: Apology for the mistake & wrong delivery of the product

Dear Sir / Madam,

Further to your email dated (_____), we regret to know your order is still not delivered which is placed on our website on dated (_________)

Please accept our sincere apologies for any trouble this mistake may have caused. To further inform you that your order is not now traceable

We are attempting to track your order in an effort to determine what went wrong. Once your order is located, we pledge to accelerate the process and deliver it to you as quickly as we can.

Firstly, we have credited your account with a coupon for 10% off your next order as a token of our appreciation for your business, and Secondly, our commitment to providing excellent customer service. However, we look forward to a fruitful and extended partnership with you.

Please be patient with us while we finish. Please get in touch with us by phone or email if you still have any questions or concerns.

We apologize once more for the inconvenience this has caused you.

Thanking you,

Yours truly


Designation, name, and signature

Company name


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